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Frequently Asked Questions (FAQs)


What is food-grade silicone?

What is a pinch test?

How to clean the silicone product?

Some food sticks to my silicone mold. Why is this?

What temperatures can I use for silicone mold?

Can I use Freshware silicone molds in the refrigerator, freezer or microwave?

What recipes can I prepare with Freshware’s molds?

How do I make crystal-clear ice cubes?

How to remove the ice cubes from silicone mold?

I see some white/waxy residues or floaties after making ice cubes. Why?

How can I tell whether a mold has been adequately treated?

How long do Freshware’s molds last?

Is it true that cooking time is faster in a silicone mold than in a conventional metal pan?

Can I remove baked goods from a mold as soon as it comes out of the oven?

Will silicone mold melt or lose it’s shape in the oven?

Will silicone mold retain any odors or flavors?


What is Freshware?

How do I place an order?

What forms of payment do you accept?

Is it safe to buy from you?

Do you ship internationally?

Do you offer drop-ship fulfillment?

Do I have to be a registered business to buy from you?

I have some product for sale. How do I sell it to you?

What is your Privacy Policy?

Can I buy less than the minimum quantity or just one sample unit?

If I buy more than the minimum quantity, can I get a better price?


Who provides the product warranty?

What is your Return Policy?


How long will it take to receive my product once I pay?

How much is shipping?