Help Center

Frequently Asked Questions (FAQs)

Products

What is food-grade silicone?

What is a pinch test?

How to clean the silicone product?

Some food sticks to my silicone mold. Why is this?

What temperatures can I use for silicone mold?

Can I use Freshware silicone molds in the refrigerator, freezer or microwave?

What recipes can I prepare with Freshware’s molds?

How do I make crystal-clear ice cubes?

How to remove the ice cubes from silicone mold?

I see some white/waxy residues or floaties after making ice cubes. Why?

How can I tell whether a mold has been adequately treated?

How long do Freshware’s molds last?

Is it true that cooking time is faster in a silicone mold than in a conventional metal pan?

Can I remove baked goods from a mold as soon as it comes out of the oven?

Will silicone mold melt or lose it’s shape in the oven?

Will silicone mold retain any odors or flavors?

Services/Other

What is Freshware?

How do I place an order?

What forms of payment do you accept?

Is it safe to buy from you?

Do you ship internationally?

Do you offer drop-ship fulfillment?

Do I have to be a registered business to buy from you?

I have some product for sale. How do I sell it to you?

What is your Privacy Policy?

Can I buy less than the minimum quantity or just one sample unit?

If I buy more than the minimum quantity, can I get a better price?

Returns

Who provides the product warranty?

What is your Return Policy?

Shipping

How long will it take to receive my product once I pay?

How much is shipping?